At VibeCam, your satisfaction is our priority. We understand that online shopping doesn’t always go as expected, that’s why we make returns easy and hassle-free. Our goal is to ensure you shop with confidence and peace of mind.
We accept returns or exchanges for items purchased through our official website within 30 days of the purchase date, provided the following conditions are met:
The item must be in original condition, unused, and undamaged.
All original packaging must be intact.
Any visible damage may affect eligibility for return or warranty coverage.
Returns made after 30 days will not be accepted.
Note: Some items may not be eligible for return due to hygiene reasons (e.g., personal care items), or because they are hazardous materials, flammable liquids, or gases.
To complete your return, please include your order confirmation or receipt as proof of purchase.
To request a return or exchange, please contact our support team at supoort@vibe.com
Include:
Your order number
The reason for the return or exchange
Our team will review your request and guide you through the next steps.
Return shipping costs are the responsibility of the customer.
For items valued over €75, we recommend using a trackable shipping method or purchasing shipping insurance.
We cannot guarantee receipt of returned items without tracking information.
Once we receive and inspect your return, you will be notified by email whether your refund has been approved or rejected.
If approved, your refund will be processed and automatically applied to your original payment method within a few business days.
If you have not received your refund after 2–3 business days:
Check your bank account again.
Contact your credit card provider or bank processing times can vary.
If you still need help, please reach out to support@vibe.com and we’ll assist you.
If the item was marked as a gift and shipped directly to you, you may receive your refund as a digital gift card.
Once we receive and verify the returned item, the gift card will be sent to your email.
If your item arrives damaged or defective, please notify us within 48 hours of delivery by contacting supoort@vibe.com.
Please include:
Your order number
Photos of the damaged or defective item
We use delivery tracking timestamps to verify claims. Claims made after 48 hours may not be eligible for resolution.
We're always happy to help!
For any questions, feedback, or suggestions, please contact our support team at support@vibecam.com.
At VibeCam, we’re committed to making your experience smooth and worry-free.
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